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Payment & Returns

Payment:

Our website accepts payment for your order with PayPal.

PayPal is a secure online payment system. For those who use PayPal regularly you may sign in to your PayPal account and pay with your current balance, or by bank transfer or credit card through your linked accounts. However it is not necessary to have a PayPal account to check out. You can simply enter your credit card details at checkout and payment will be processed as a one-off transaction.

We do not have access to your credit card details. PayPal process your payment securely and simply advise us that payment has been accepted.

We understand, however, that there are some customers who don't like paying on the internet. If you prefer you may call us and pay by credit card over the phone, and we can process payment through our EFTPOS terminal in-store. We also accept payment via bank transfer. If you wish to pay over the phone or by bank transfer, simply choose the option at checkout 'Pay In-Store/Over Phone/Bank Deposit'. Please note that we only hold items for 3 days after the order is placed. If we haven't received payment after 3 days your order will be cancelled.

For customers who are collecting their purchase from our retail store you may either pay immediately online at the time of order, or you may choose the 'Pay In-Store' option.

Returns:
Our policy lasts 30 days from date of invoice. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Returns are assessed on an individual basis and we reserve the right to decline a return. It is important that you contact us via email BEFORE sending your return, as unauthorised returns will not be accepted.

To be eligible for a return, items must be in their original, saleable condition. 'Saleable condition' means that they must not have been used or soiled, and must be in their original product packaging. We are unable to refund freight charges on delivery and return of goods.

Damaged/Faulty goods:
If your purchase is faulty or damaged in transit we will send you a replacement at no charge, freight free (or offer a refund or credit). A faulty product does not include change of mind or dislike of appearance (see Returns section above), unless this is the result of faulty manufacture. You will need to return the product (or fragments which demonstrate reasonable evidence of breakage) to us for assessment. Please contact us via email before returning.

Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded (with the exception of damaged/faulty goods).

How to Make a Return:
Contact us first via email (info@toysofjoy.com.au) for a return authorisation. Then return the product in its original, saleable condition (see details above). Please include a note containing the information outlined below and a copy of the invoice you received with your goods.
This information must accompany all returns:
Your Name
Your Address
Your E-mail Address
Your Contact Phone Number
Product Detail
Reason for Return
Whether you would like a replacement, refund or store credit.

Shipping:
To return your product, you should mail your product to: Returns Dept., Toys of Joy, PO Box 97 Maldon Victoria AU 3463

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for returns that go missing in the post.