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Delivery Information

Australian orders:

We now offer FREE regular post Australia-wide on orders over $20!

Orders less than $20 will be sent via express post at a rate of $11. If your order is over $20 and you would like express post you may still choose the express post option for $11.

We aim to dispatch all orders within 48 hours of cleared payment. You will be notified via e-mail if there is an unexpected delay in dispatching your goods, so please ensure a current e-mail address is provided upon checkout. We send our orders via Australia Post eParcel. All orders are sent using services which are fully trackable. It is a great help to us if you provide a telephone number with your order, as well as full first and last name for ID purposes upon delivery (NB we will never use your phone number for telemarketing purposes). Please note that we are located in a rural area, and are not covered by the overnight express network.

When we pack our orders we usually try to recycle packing boxes. We think this is a great way to help the environment, and it helps us to keep our postage costs down. If your order is for a gift, we can giftwrap the item for you (please let us know when you submit your order).

New Zealand orders:

We are proud to announce that we are now offering orders to New Zealand from this website. Postage is a flat rate of just AUD$11 regardless of order size, and your package will be sent via air mail with tracking.

Other international orders:

This website allows orders for delivery within Australia and New Zealand ONLY.

For other international customers please visit our eBay store at http://stores.ebay.com.au/Toys-of-Joy-Australia , as our eBay store is set up to calculate postage for other international destinations. Alternatively you can email us directly at: info@toysofjoy.com.au for a postage quote, and if you wish to proceed we can then invoice you directly through PayPal.

Our international customers are very important to us, and we happily ship orders worldwide each day. If you have any queries please do not hesitate to contact us via email. International postage rates vary enormously depending on destination country and weight/size of parcel, so that is why we like to quote our international customers personally.

All our international orders are sent via Air Mail with Australia Post. Where possible we use the Pack & Track service, which offers international tracking, however this is a limited service and is not offered to all countries. Any taxes or levies charged by customs at the destination country are the responsibility of the recipient. 

We never send items via Sea Mail, as this is too slow and unreliable. For urgent deliveries we can offer Express Courier International services, however this is quite pricey, so please email us first for a quote.

eBay orders:

Some people prefer to do their shopping using the eBay system, so please feel free to visit our eBay store at:- http://stores.ebay.com.au/Toys-of-Joy-Australia

Postage and Handling on eBay orders is charged at cost and is not a flat rate.